Alpine Kitchens & Bathrooms manufacture kitchen and bathroom products to a very high-quality, meeting or exceeding the Australian Standards. As such, all of our products are backed with extensive warranties against any manufacturing or material defects.
Construction and Warranty Against Defects
Apline Cabinets warrants the following products free of manufacturing defects for the following set periods from the date of purchase on the terms set out below.
Warranty
Alpine - Product Warranty
| Bathroom Vanities | ||
| Vitreous China Vanity Tops | 5 Years | Replacement parts or complete product |
| Vitreous China Basins | 5 Years | Replacement parts or complete product |
| Engineered Stone Tops | 5 Years | Repair, Replacement parts or complete product |
| Acrylic Tops | 5 Years | Repair, Replacement parts or complete product |
| Cabinets | 5 Years | Repair, Replacement parts or complete product |
| * Handles | Replacement parts | |
| * Drawer Runners / Door Hinges | Replacement parts | |
| * Legs | Replacement parts | |
| Shaving Cabinets and Mirrors | ||
| Cabinet | 5 Years | Repair, Replacement parts or complete product |
| * Mirror Doors Please note chips and cracks to mirror doors are not covered under warranty once the unit is installed |
2 Years | Replacement parts or complete product |
| Mirrors | 2 Years | Replacement parts or complete product |
| Toilet Suites | ||
| Ceramics | 5 Years | Replacement parts or complete product |
| Internal Valves (Inlet & Outlet) | 3 Years | Replacement parts |
| Button Assembly | 1 Year | Replacement parts or product |
| Seat & Hinges | 1 Year | Replacement parts or product |
| Smart Toilet Seats | 2 Years | Replacement parts or product |
| Link and Flush Pipes | 1 Year | Replacement parts or product |
| Please note parts subject to wear and tear such as seals and rubbers are not covered by warranty | ||
| Tapware and Mixers (Sky Products Warranty Post January 2024) | ||
| Tapware | 5 Years | Replacement parts or complete product |
| * Chrome Finish | 5 Years | Replacement parts or complete product |
| * Coloured Finish | 2 Years | Replacement parts or complete product |
| Wall Mixers | 5 Years | Replacement parts or complete product |
| Spouts | 5 Years | Replacement parts or complete product |
| Showerheads and Arms | 5 Years | Replacement parts or complete product |
| * Shower and Tapware Hoses | 1 Year | Replacement parts or complete product |
| Tapware and Mixers O-rings and Washers | 3 Months | Replacement parts |
| Shower Screens - A Must-Read Shower Screen Maintenance Giude Relating to Shower Screen Warranties | ||
| Screens, Doors and Panels | 5 Years | Repair, Replacement parts or complete product |
| Lakes Bathroom Products | Life Time | Life Time replacement parts or complete product **Parts Subject to wear such as seals & wheels are covered with a 5-year warranty** |
| Baths | ||
| Acrylic Structure | 5 Years | Repair, Replacement parts or complete product |
| Overflow Kits | 1 Year | Repair, Replacement parts or complete product |
| Adjustable Legs and Frame | 5 Years | Repair, Replacement parts or complete product |
| Kitchen & Laundry | ||
| Cabinets | 5 Years | Replacement parts or complete product |
| * Handles | Replacement parts | |
| * Drawer Runners / Door Hinges | Replacement parts | |
| Benchtops | 5 Years | Repair, Replacement parts or complete product |
Click to see Alpine's full Warranty details
Fienza - Product Warranty
At Fienza we pride ourselves on supplying products of a high standard. Our warranty periods are extremely competitive and praticually designed to give the end user peace of mind. Our dedicated After Sales Service and Warranty team are here to help both retailer and end user customers.
Fienza has updated the residential and commerical warranty periods, terms and conditions for all products purchased post 1st September 2023. If you had purchased a product prior to this date, please refer to the warranty documents for pre 1st February 2022 and 1st February 2022 - 31st August 2023. Please select the relevant Warranty document below for when the product was purchased.
Click for Pre-1st February 2022 Warranty
Click for 1st February 2022 to 31st August 2023 Warranty
Click for Post-1st September 2023 Warranty
Click to see Fienza's full Warranty details
Fienza has updated the residential and commerical warranty periods, terms and conditions for all products purchased post 1st September 2023. If you had purchased a product prior to this date, please refer to the warranty documents for pre 1st February 2022 and 1st February 2022 - 31st August 2023. Please select the relevant Warranty document below for when the product was purchased.
Click for Pre-1st February 2022 Warranty
Click for 1st February 2022 to 31st August 2023 Warranty
Click for Post-1st September 2023 Warranty
Click to see Fienza's full Warranty details
Johnson Suisse - Product Warranty
Johnson Suisse brand is owned by Bathroom Products Australia PL (hereafter referred to as BPA) since May, 2015*. BPA is proud of the quality of the products that we offer over our different brands and full after-sales service is offered, should this be necessary.
| Toilets & Urinals | |
| VC Plans, Cisterns, Urinals & Bidetts | 25 Years product replacement (VC only) 1 Year parts and labout |
| Plastic & In-wall Cisterns | 10 Years product replacement* 1 Year parts and labout *1 Year product replacement (commerical) |
| Cistern Valves | 3 Years product replacement* *1 Year product replacement (commerical) |
| Toilet Seats (PP/Urea) Toilet Seats (Timber) |
5 Years product/parts replacement 1 Year product/parts replacement |
| Smart Toilet | 25 Years product replacement(VC only) 1 Year toilet seat replacement 1 Year electrical replacement |
| Urinal Rough-in Electronic Kit | 2 Years product/parts replacement |
| Tapware & Showers | |
| Tapware | 20 Years product replacement* 10 Years ceramic disc cartridge/aerator/flexi hose 5 Years PVD finishes** 1 Year non-PVD finishes** 1 Year parts & labour 1 Year product replacement (commerical) **not including normal wear and tear, scratches and damage due to installation or use of abrasive cleaners |
| Electronic Tapware | 2 Years product replacement 1 Year parts for non PVD finishes 5 Years parts for PVD finishes 1 Year parts & labour |
| Showers | 20 Years product replacement* 1 Year parts for non PVD finishes 5 Years parts for PVD finishes 1 Year parts & labour *Shower hoses, Sliders, Soap Dishes, Wall Fixings and Mounting Brackets: 1 year parts replacement *1 Year product replacement (commerical) |
| Spare Parts | 5 Years replacement product or parts |
| Baths | |
| Acrylic Baths | 15 Years product replacement 1 Year parts & labour |
| Steel Baths | 10 Years product replacement* 1 Year parts & labour |
| Bath Components | 1 Year parts and labour |
| Basins | |
| VC Basins, Shrouds & Pedestals | 25 Years product replacement (VC only) 1 Year parts & labour |
| Accessories | |
| Assist Accessories | 20 Years product replacement 1 Year parts for non PVD finishes 5 Years parts for PVD finishes 1 Year parts & labour |
| Bathroom & Shower Accessories | 10 Years product replacement* 1 Year parts for non PVD finishes 5 Years parts for PVD finishes 1 Year parts & labour *1 year product replacement (commerical) |
| Bottle Trap, Wastes & Spare Parts | 1 Year product/parts replacement |
| Shower Screens & Bases | |
| Shower Bases Polymarble | 20 years product replacement New base designs launched from 2020 old base designs hold original warranty period |
| Shower Tile Tray | 10 Years product replacement |
| Shower Bases SMC | 1 Year product replacement |
| Shower Screens | 10 Years product/parts replacement |
| Shower Wall | 5 Years product replacement |
| Shower Components | 1 Year product/parts replacement |
Click to see Johnson Suisse's full Warranty details
Mr Wet Wall - Product Guarantee
Our 10 year warranty deems that our Wet Wall Panels will not crack, blister or delaminate. We guarantee that it will remain watertight, on the condition that panels are fitted and sealed correctly in accordance with our fitting guidelines.
In the event of a successful claim under your Wet Wall guarantee, we will replace the panels - but will only cover any claims for refitting costs under exceptional circumstances and where a defective panel prohibits ordinary use of the surrounding area. Claims for any additional consequential costs will not be accepted.
In the event of a successful claim under your Wet Wall guarantee, we will replace the panels - but will only cover any claims for refitting costs under exceptional circumstances and where a defective panel prohibits ordinary use of the surrounding area. Claims for any additional consequential costs will not be accepted.